NMLS: 1589153 / 829593 / 1850
Licensed In: OR/WA/CO
Email: [email protected]
Motto: "To grow you must have challenges"
When I first started in lending I had to overcome many challenges. Completely new to the industry I studied hard to pass the test, understand the financing world, and make cold call sales for the first time in my life. I thrived in this industry because I loved the challenges that I faced every single day and for the first time in my life, I felt like I had a career that would make my kids and family proud. I really enjoyed helping people and making a difference in their lives.
Fun fact: I learned most of my customer service skills from working in a casino. Now instead of watching people gamble with their money I’m empowering families to send their kids to college, achieve their dream homes, save for retirement, or even just making their lives easier by saving them money. As a single parent, that means the world to me.
Why Options Financial Residential Mortgage?
Options offers the support and company culture to grow to the next level as a loan officer and the tools to maintain a healthy business. When I learned that the company has a strong focus on both client and loan officer education that was the missing piece for me.
What would you say is the most fulfilling part of what you do?
Overcoming the challenges in every loan. Every client has a different challenge with different needs and goals. It feels good to be able to put together the puzzle for each customer and make them happy.
How would you describe the role of education in the process?
As a Cambodian, I understand Asian culture and often work with people in my community. Over the years I’ve earned both trust and strong communication on a personal and professional level, striving to clearly explain the lending process and keep clients informed. I think the most challenging thing my clients find about the loan process is the overwhelming amount of documentation. I help them with these challenges by explaining why these documents are needed, what exact documents to look for, and assisting them on where to find important documents in their loan process. I truly care about helping people. My approach to my clients is to treat them like human beings, not just as borrowers. I try to be as thorough as possible and answer all questions to the best of my knowledge. If I don’t have the answers I will make sure to find it for them. I always put myself in the client’s shoes and treat their loan process and transactions as if it were my own. Being direct and having quick response times is very important.
When you’re not working, what are some of your favorite pastimes?
I love to spend time with my kids and cook, play basketball and go for jogs or walks.