"Our experience with Options was nothing short of amazing. The very reason we have the home we do today is because of their dedication to their clients. Joel was a fast responder, honest with what to expect, and devoted to the health of our purchase. He began the process with truly getting to know my fiancé and I, as to assure setting us up, not only for the right loan but the perfect one with our current and future ideals in mind. We were left with no questions. Able to use an app that allowed us to write our approval letter onsite. The process was wonderful, and one with options. We would recommend to anyone." – Cynthia G. and Jarred F., Portland, OR via Facebook
“Home should always be your safe zone. Regardless of what’s going on in the world with money or any of the external factors, it’s important to have a place where you can go and feel like you’ve touched base and you’re safe.”
– Heidi F., Gresham, OR
"Options Financial came highly recommended by a friend who works in the home loan industry. When we reached out to Options my husband and I weren't sure that we were in a good position to buy, but we wanted to see what we pre-qualified for.
Instead of putting all of our eggs in one basket we initially chose to partner with two lenders simultaneously to see which worked best for us. Options Financial blew their competitor out of the water. The difference in our experience between the two was night and day. Options had us pre-approved within a couple of days of our first conversation, and they were already working on a credit approval for us that week. What initially seemed like a distant possibility became something tangible for us, and we quickly began the search for our new home. Options set us up with an amazing smartphone app that allowed us to enter in the key info for each property (along with loan/interest options) to see what our estimated mortgage payment would be. It also gave us the ability to print a pre-approval letter for any property that we put an offer on. This made things quick and easy when we were ready to make an offer! We were in contract on our home before our credit approval even had a chance to clear, and we decided to go with Options as our lender. They offered us loan options that were never mentioned by the other lender, options that fit our family's needs perfectly. Their diligence in preparing us for the underwriting process helped to expedite our final loan approval. From the beginning their performance was impeccable, and they continued to impress us as we worked with them through each new step in the process.The response time with Options Financial was lightning fast. There were 4 people assigned to our account, and they were all incredibly attentive and personable. It was easy to tell that they were each genuinely invested in helping us make the right decisions for our family. Joel always made time to meet with us over the phone (we live out of state). He made sure that all of our questions were immediately and thoroughly addressed, and he patiently worked with us to make sure that we understood every step of the process. Options is all about empowering their clients by giving them all the information they need to make the best decision possible, instead of putting them in a position where they must 'blindly trust' what they've been told. My husband and I came into this with no real understanding of the process or what would be required of us, and we never felt overwhelmed or uncomfortable because the options team consistently invested their time in educating us. We were always encouraged, never spoken down to.
Options Financial was by far the BEST part of our first experience in buying a home. When we closed on our home (a little over two months after we contacted Options) it was truly bittersweet. We are so happy to be homeowners, but we really did enjoy our time working with them! We have built a relationship with the Options team that I know we will maintain for years to come. Please, if you are considering home ownership, get in touch with them. I cannot imagine that any other lender will be able to provide the caliber of service that Options consistently offers their clients. If you are a Realtor, do your clients a huge favor and send them to Options!"
– Ashley and Ryan M., Everett, WA via Facebook and Yelp
"We had an amazing home buying experience with this group. Thank you to everyone else who made this possible for us! It was a seamless process. Communication was on point on all levels. We appreciate your kindness and helpfulness so much. We highly recommend Options Financial for your next home purchase!"
– Rachel M. and Jennifer R. via Facebook and Yelp
"Reviews don't do this organization any justice. They are, simply, the best communicators and experts in the business. Period."
– Jeff and Jennifer J., Beaverton, OR via Yelp
"Options Financial allowed us to achieve something we thought would be years in the making. Joel took the time to meet with us, evaluate our timing, & effectively apply his understanding of the market and the available tools to what we wanted to do. The Options team is thorough and will really listen to the customer in order to serve you in the most effective was possible. MANY thanks to Options Financial for the personal & professional service!"
– Cathy J., Hillsboro, OR via Yelp
"Options Financial recently helped us purchase a new home. The process was seamless and Joel and his team did an awesome job. There are always issues, paperwork, added items that get thrown in last minute when getting a mortgage, especially if you are self employed. Joel & his team were on top of those changes and explained the process along the way, almost like they had ESP!I would highly recommend Joel & Options Financial! Top notch all the way!"
– Jeffrey S., Portland, OR via Facebook
"[Michelle Joslin] explained a dry, very complicated subject to me with great patience and detail. I really enjoyed talking to [her], and feel much more confident in approaching the process of buying a house."
– Bhavna S., Portland, OR
"Options Financial makes the complicated mortgage process easy. They clearly explain everything to you and make sure you are kept up to date on any changes. We first used their services two years ago to buy a house that was currently under construction and just refinanced now that there have been some FHA changes in our favor. As always there were some hiccups along the way, so having a partner like Options was extremely valuable. Most of our contact was with Joel and Michelle. They are both very knowledgeable, friendly, patient, and prompt. I highly recommend them!"
– Laura B., Portland, OR via Yelp
"Joel Morgan is an incredible guy!! His staff his high class and was a pleasure to work with! I would recommend this company to any person looking to buy a home! Thanks Joel for an awesome experience!"
– Robert W., Gresham, OR via Yelp
"This team is amazing! Options took care of us throughout the whole house-buying process. We had no idea what we were doing and they took the time to explain things clearly and make sure we knew what each document meant. They moved quickly and efficiently, which is exactly what you want when purchasing a home! We even had special circumstances that they worked with and got us the best option possible. I am so grateful for this team and the very hard work they pulled off for our home purchase. Wonderful company!"
– Audrey P., Hillsboro, OR via Yelp
"The group of people at Options Financial have been incredibly informative, transparent, and speedy throughout my home buying and refinancing processes. Whether you've never bought a home before, or you're working on your 5th, I'd highly recommend the professionals at Options Financial. They're skilled communicators, and you can count on them."
– Josh M., Portland, OR via Facebook and Yelp
"Options Financial has helped me more than once. First with the initial house buying process and again with a refinance. They are patient, clear, concise, and consistent. Anytime I had a question, they either emailed me back immediately or gave me a call to ensure clarification. There is a lot of paperwork involved with buying a house, but they kept everything organized and helped to make sure I was providing all of the information necessary to get through as quickly as possible. I absolutely appreciate their effort and experience!"
– Benjamin P. Clackamas, OR via Yelp
"I used Options for my original home purchase and now my refinance. They are always very kind, knowledgeable, quick and efficient. I refer all of my friends and family to the Options team and I know I'll be back for all my future needs."
– Nichole J., Portland, OR via Yelp
"My Realtor recommended Options Financial when I started looking for my first house a few months ago. From our first meeting all the way until after I closed, every single interaction with them was amazing. They were prompt, courteous, professional and they made me feel like I was the only client they were dealing with. They also had some kind of magic that all owed them to explain the process and paperwork in such a way that it satisfied my desire to know all the details, yet was simple enough for me to fully understand. They made my home buying process an enjoyable experience, and I would definitely use them again."
– Chris W., Portland, OR via Yelp
"We had a great experience with Options Financial. They were informative, communicated frequently, and really partnered with us on our refinance. They were great to work with, highly recommend!"
– Tyson E., Portland, OR via Yelp
"As first time home buyers the whole process seemed overwhelming and exciting all at the same time. The team at Options Financial Residential Mortgage have been instrumental not only in giving us the best advice and invaluable guidance, but making sure that all the documents were done in a timely and efficient manner to ensure that all the deadlines were met.Read MoreThey were tireless in their efforts to make the home buying process as easy and smooth as possible, answering all of our many questions no matter how silly or repetitive. We are especially grateful to Michelle Joslin (formerly Michelle Marlo) for going above and beyond the call of duty to answer some of our most pressing questions while at home on maternity leave. In her absence, we had the good fortune of working with Rebekah Sanner and Joel Morgan who continued the same excellent level of dedication and superior customer service. We absolutely love our home and we highly recommend the team at Options Financial Residential Mortgage to anyone who wishes to purchase a home. We definitely look forward to working with them in the future!"
– Octavian & Amalia C., Hillsboro, OR via Yelp
"By far this was my best and easiest house buying experience. I would recommend these ladies to anyone. Thanks again!"
– Roger R., Sherwood, OR via Yelp
"They ROCK! We just learned today that our loan closed, and it was all due to the hard work put in. They were a fantastic help from the first call back to the final closing. For me, communication is the key to any successful project, and this team was top shelf. Like any business process, there are sometimes issues that pop up that you don't expect, but they were on top of every detail and provided options when necessary, answers when asked and solutions where required. I can't say enough how excited we are about a life changing experience like buying a new home, and they made the process painless. ROCK ON!"
– Bill M., Hillsboro, OR via Yelp
"I can't say enough how touched I am by the personal attention Joel and Tara offered our family during our refinance. Through sickness and health, lol I would absolutely recommend Options Financial to any family member or friend looking to purchase or refinance. Thank you!! The Rogers Family."
– Kirstan R., Troutdale, OR via Facebook
"I just wanted to say that you all are a great company, & Joel is a very knowledgeable man. When I was getting ready to take my Loan Originator Test I use to watch the Morgan Minute videos to comprehend the complex info I was learning in the books. I love how Joel simplified things. I became such a fan that I referred a Facebook friend to him. Her name is Ashley Mattson. They just bought their home, & they said that the experience was wonderful!If I lived in Portland, I'd go apply with you all in a heartbeat!Anyway, just wanted to say keep up the fantastic work! If you all ever move the franchise to Texas, let me know!"
– Manny G. via Facebook
"I know Joel Morgan is a special person. I knew him as a chemistry teacher for my daughter at Southridge High School. Years later we met again, I was his personal trainer for more than a year, we made awesome progress due to his solid athletic background (Portland State, linebacker) and amazing work ethic. As a result of his personal characteristics and the timing of the market his achievements were totally predictable."
– Alfred H., Beaverton, OR via Facebook
"Joel Morgan and his team went above and beyond to help me secure my loan. I was in excellent hands during the entire process! Everyone on the team was extremely responsive, knowledgeable and professional. I know that Joel fought hard to push everything through in a timely manner. He was in constant contact with me, providing updates at all hours of the day. I felt he got to know me as a person, not just some numbers and a credit report on paper. As usual, there can be snags during the process, and I experienced a few, but he was on top of them and truly fought for me and my loan. I only have praise for Options Financial and would recommend them to anyone in a heartbeat."
– Ellaina D., Portland, OR via Yelp
"We just received the news that our home closed today. We are very happy with the service and professionalism we experienced with Options Financial. They did a fantastic job of digging through all the requirements and getting all necessary forms completed and signed on time. The communication with us was great, and they kept us informed of what we need to do to keep the process flowing. This team is a true grand slam!"
– Bill M, Hillsboro, OR via Facebook
"My friends bought a house and got it financed through here and my buddy is a Realtor and loves to send them all his clients. When it's time for me to buy another house or refinance mine, this is where I'll be going just from the feedback I've heard!"
– Shady Y., Happy Valley, OR via Facebook
"Great team to know and do business with! If anyone is interested in any mortgage needs, this is definitely the place to go if you want to feel confident about the options you're making and in."
– Jimmy C., Lake Oswego, OR via Facebook